Privacy Policy

A casino website typically needs to handle several categories of information to provide account services and operate a secure platform. The amount and type of information collected will vary depending on the features you use, the payment method selected, the checks required and the way you communicate with us.

Account and contact details

This may include your name, date of birth, address or location details, username, password, telephone details, email address and account preferences. Account details are used to create and administer your account, confirm communications, provide requested services, respond to questions and maintain accurate records. Some information may also be needed to check that an account is being used by the correct person.

Identity and verification information

To help meet age, identity, security and responsible operation requirements, we may handle verification information and copies or details of documents you provide. This can include information from identity documents, proof of address, images, verification results and information needed to assess whether an account or transaction appears genuine. Verification checks may be performed directly or with assistance from specialist service providers.

Payment and transaction records

We may handle details about deposits, withdrawals, payments, account balances, gaming activity, transaction history and related verification results. Payment information may be processed by payment service providers, and the information available to us can depend on the payment method used. Transaction records help us provide account services, investigate disputes, prevent misuse, support financial controls and meet record-keeping obligations.

Device, usage and cookie data

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, login activity, referral information and dates or times of access. We may also handle information about how features are used, whether pages load correctly and whether unusual activity is detected. This information helps us operate, secure and improve the website.

Support and communications

If you contact support, we may keep the information you provide, including the contents of messages, account identifiers, verification details and records of our responses. This allows us to understand your request, confirm your identity where appropriate, resolve issues, monitor service quality and maintain a reliable history of support interactions.

Information may be used for the following general purposes:

• Opening, maintaining and administering your account.
• Providing gaming, payment, website and customer-support features.
• Completing identity, age, verification and anti-fraud checks.
• Detecting suspicious, unauthorised, unlawful or misleading activity.
• Processing transactions and investigating payment or account disputes.
• Meeting legal, security, compliance and record-keeping obligations.
• Understanding website performance and improving products and services.
• Sending service messages, account notices and other essential communications.
• Sending marketing communications where permitted and in line with your consent or marketing preferences.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes explained in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

How to exercise your data rights

You may contact support@rolling22casino.online to ask about your personal information and exercise available privacy rights. Your request should clearly explain what you are asking for and include enough information for us to understand and locate the relevant account or records. We may need to verify your identity before completing a request, particularly where the information is sensitive or the request could affect account security.

• Access: ask for confirmation of whether personal information about you is being handled and request access to relevant information, subject to applicable limits.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when records must be retained for legal, security, dispute or operational reasons.
• Marketing consent: withdraw your consent to marketing communications or change your marketing preferences. Essential service, security and account messages may still be sent where necessary.
• Information about handling: ask for general information about how your personal information has been used or disclosed, where that information can be provided.

We will consider privacy requests in accordance with the requirements applying to the request. There may be circumstances where access, correction or deletion cannot be provided in full, such as where doing so would affect another person’s privacy, compromise security, interfere with an investigation or conflict with a record-keeping obligation. If a request cannot be completed as asked, we aim to explain the reason in general terms.

If you no longer want to receive promotional messages, you can use the unsubscribe option in a marketing message where available or contact support@rolling22casino.online. Withdrawing marketing consent does not remove information needed to operate your account or comply with legal and security requirements.