Terms & Conditions
These Terms & Conditions explain the rules that apply to your use of Rolling 22 Casino, including our website, games, account services and related features. Please read them carefully before registering or using the services. By accessing the website or opening an account, you acknowledge that you have read, understood and accepted these terms, together with any additional rules displayed for particular games, promotions or services.
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1. General terms and eligibility
These Terms & Conditions form a legal agreement between you and Rolling 22 Casino in relation to your use of the website and its available services. References to “we”, “us” or “our” mean Rolling 22 Casino or the relevant service provider operating the website. References to “you” or “your” mean the person accessing the website, opening an account or using a service.
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You must be legally permitted to gamble online in the place where you are located. You must also be at least 18 years old, or meet any higher minimum age that applies under the laws relevant to you. We may ask you to confirm your age, identity, location or other eligibility information before allowing access to some or all services.
You are responsible for checking that online gambling is lawful where you live. Access to the website does not mean that the services are available or lawful in every location. We may restrict or refuse access in certain jurisdictions and may use location checks or other reasonable controls for this purpose.
- You must provide accurate, current and complete information when registering and whenever we reasonably request an update.
- You must not open or use an account for another person, allow another person to use your account, or transfer your account to someone else.
- You must not use the services for unlawful activity, fraud, money laundering, market manipulation or any other improper purpose.
- You must not use automated software, bots, scripts, scraping tools or other technology intended to interfere with the website or gain an unfair advantage.
- You must follow the rules published for each game, promotion and service in addition to these general terms.
If any part of these terms is inconsistent with a specific game rule or promotion rule, the specific rule will generally apply to that game or promotion to the extent of the inconsistency. Nothing in these terms is intended to remove or limit a right that cannot lawfully be excluded under applicable Australian consumer protection law.
2. Registration, account security and verification
An account may be required to use certain services. You may only register one personal account unless we expressly approve otherwise. Duplicate, linked or misleading accounts may be reviewed and may be closed where permitted by law. If you believe that an account has been opened in your name without your permission, you should stop using it and notify us through the support channel shown on the website.
You are responsible for keeping your login details, devices and account information secure. Do not share your password, authentication details or access codes with anyone. You should use a strong, unique password and log out after using a shared or public device. You are responsible for activity carried out through your account unless you have taken reasonable steps to protect it or have promptly reported unauthorised access.
We may carry out customer identification, age verification, location checks, payment checks, source-of-funds checks and other compliance reviews. You must provide documents or information that are genuine, readable and relevant to the request. Reviews may delay access to some features, deposits, withdrawals or account activity while checks are completed.
We may suspend, restrict or close an account where information cannot be verified, where we identify suspected fraud or misuse, where a legal or compliance obligation requires action, or where these terms have been breached. We may also take protective action if we reasonably believe that an account presents a security, financial or operational risk. Any action will be handled in accordance with applicable law.
You may ask to close your account at any time by using the account tools or support channel available on the website. Account closure does not remove obligations that arose before closure, including obligations relating to unsettled transactions, verification, fraud prevention, disputes or responsible gambling.
3. Games, deposits, withdrawals and transactions
The games and features available through Rolling 22 Casino may change from time to time. Game rules, return information, eligibility requirements and any relevant conditions are displayed on the website or within the relevant service. You should review those details before placing a bet or using a game. Results are determined by the applicable game system and rules, subject to investigation of any technical fault, error or suspected interference.
You may only use a payment method that is in your name or that you are otherwise authorised to use. We may reject, reverse or review a transaction where the payment method cannot be verified, where information is incomplete, or where a transaction appears unusual or inconsistent with legal or risk requirements. You must not use a payment method for the purpose of disguising the source or ownership of funds.
You should check all transaction details before confirming a deposit, wager or withdrawal request. A transaction may not be reversible once it has been processed, except where cancellation or correction is required by law or is otherwise made available by us. We may correct obvious errors, including an incorrect credit, display error or technical error, and may adjust an affected balance where permitted.
Withdrawal requests may be subject to account verification, payment checks, transaction review and any applicable game or promotion conditions. We may return funds to the original payment method where appropriate or use another permitted method. Processing time can depend on the payment provider, verification requirements, banking systems and other circumstances outside our reasonable control.
- Do not deposit money that you need for household expenses, bills, rent, food or other essential commitments.
- Do not use credit, borrowed funds or money obtained through unlawful activity to gamble.
- Check your available balance and transaction history regularly, and tell us promptly if you notice an error.
- Do not attempt to reverse, charge back or dispute a valid payment without first raising the matter through the available support process.
- You remain responsible for any taxes, reporting obligations or other legal requirements that apply to your activity.
We may set or apply transaction, wagering, account or game limits where permitted or required. Any limit shown to you may be subject to eligibility, verification, responsible gambling controls, payment provider requirements or changes to the services.
4. Promotions and responsible gambling
Promotions, bonuses, competitions and other offers are subject to their own terms. Those terms may include eligibility rules, participation requirements, time limits, wagering conditions, game restrictions, maximum values and withdrawal conditions. You should read the full promotional terms before participating. If a promotion conflicts with these general terms, the promotion terms will apply to that offer.
Unless stated otherwise, promotions are intended for one person and one genuine account. We may withhold or remove a promotional benefit where we reasonably believe that an offer has been abused, duplicated, manipulated or used in breach of its conditions. We may amend or withdraw an offer where permitted by law, but will take reasonable steps to explain any material change affecting an active promotion.
Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and only wager amounts you can afford to lose. Take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to recover losses.
- Use any deposit, loss, session or wagering limits made available through your account.
- Consider a time-out or account closure if gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing.
- Do not chase losses, increase stakes to recover money, or borrow money to continue gambling.
- Seek independent support if you are concerned about your gambling or someone else’s gambling.
- Keep gambling private and secure, particularly where other people, including children, may access your device or account.
Responsible gambling tools may not prevent every form of gambling harm, so you remain responsible for using them early and honestly. We may also apply additional restrictions or contact you about your activity where we identify signs that a safer gambling intervention may be appropriate.
5. Website use, liability, privacy and changes
The website is provided for personal use and may not always be available, uninterrupted or error-free. Maintenance, telecommunications problems, software faults, cyber incidents, payment network issues and events outside our reasonable control may affect access or transactions. You should not rely on the website as a substitute for keeping your own records of important account or transaction information.
You must not copy, reproduce, modify, publish, distribute, reverse engineer or commercially exploit the website, its software, branding, text, images or other content without permission. The intellectual property rights in those materials belong to Rolling 22 Casino or the relevant rights holder. You may use the website only for its intended lawful purpose.
To the maximum extent permitted by law, we are not responsible for loss caused by your failure to comply with these terms, your misuse of the services, unauthorised access resulting from your failure to secure your account, or events outside our reasonable control. Nothing in these terms excludes liability for fraud, deliberate misconduct, or any liability that cannot legally be excluded or limited.
Personal information is handled in accordance with our Privacy Policy. We may collect and use information to provide services, process transactions, verify identity and age, prevent fraud, meet legal obligations, improve the website, manage responsible gambling risks and communicate with you where permitted. You should review the Privacy Policy to understand how information is handled and what rights may be available to you.
We may update these Terms & Conditions from time to time to reflect changes to the website, services, law, security requirements or business operations. The latest version will be published on the website with its effective date where appropriate. If you continue to use the services after an update takes effect, you will be treated as having accepted the revised terms. If you do not agree, you should stop using the services and arrange any outstanding account matters through the available support channel.
If you have a question, dispute or complaint, please use the contact or support options displayed on the website and provide enough information for the matter to be reviewed, such as your account details, transaction information and a clear description of the issue. We may ask for further information before responding. These terms are governed by the laws that apply to the relevant service and your use of it, subject to any mandatory rights and protections available under Australian law.
